OFFICE COMMUNICATION SKILLS AND ORGANIZATION PERFORMANCE IN THE BANKING INDUSTRY IN RIVERS STATE
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ABSTARCT
This study was carried out on office communication skills and organization performance in the banking industry using First Bank Plc. Rivers State as case study. To achieve this, three significant research objectives were formulated. The survey design was adopted and the simple random sampling techniques were employed in this study. The population size comprise of staff of First Bank Plc. Rivers State. In determining the sample size, the researcher conveniently selected 119 respondents while 110 were received and 100 were validated. Self-constructed and validated questionnaire was used for data collection. The collected and validated questionnaires were analyzed using frequency tables and percentage, and mean and standard deviation. The result of the findings reveals that effective communication have a significant impact on organizational performance. The findings also revealed that there are variety of communication techniques that enhances workers performance in an organization, among which include; good listening ability, nonverbal communication, friendliness, clarity and concision, open-mindedness, respect, empathy, and positive body language. Furthermore, the study showed that he factors which affects effective communication in an organization are; cultural diversity, misunderstanding of message, emotional differences, educational and intellectual differences, among others. In regard to the findings, the study recommends that for effective and efficient organizational performance, management must embrace; more clarity of ideas before communicating; better understanding of the physical and human environment when communicating; purpose of communication must be thoroughly analyzed.
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